Conflict Management neogotiation strategies slp 4 Essay

Conflict Management neogotiation strategies slp 4 - Essay Example Following this the employees are required to face the customers at the counters. There are a total of seven counters of which generally two counters are open during a normal day. On days of high volumes, the other counters are also opened and the employees working at the back end sorting the letter need to take control of the counters. The issue faced here is that there are no clear shifts that are provided to the employees and the duties of who need to be at the counters are not fixed by the management. Due to this, the employees face a huge conflict among themselves. There is a higher demand for the number of people at the back end working on sorting of the mails however the people willing to work in the section are low and this causes an imbalance and issue at the organization very often. The parties involved here are the team leaders versus the employees. The negotiation was done where the managers came to a final timetable of the work of the employees and decided the division of work which is required to be followed on a daily basis. I am on the side of the manager and it was the decision of the manager to discuss with the team leader and plan out a clear cut decision of the timetable for each employee on a daily basis. Before the negotiation Took place, the team leader, manager have held meetings to discuss the cases of the employees and to gain a complete details of the employees. These fell under the pre negotiation steps, based on which the timetables were formulated and the required strategy and preparation have been made. The only emotional reaction for the negotiating table was of an individual with a serious injury and disability. This individual found it difficult to work on the stocks and customer facing. Hence there was an exception made for the case and the rest of the employees were provided with a set timetable. These proposals were